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Welcome to The Whitbarrow Hotel

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Accessibility Statement

Introduction

 

Whitbarrow Hotel is ideally positioned in the glorious Lake District midway between Penrith and Keswick (a short ten minute drive to either town) making it the perfect base from which to explore the wonders of this stunning area. You can indulge in gentle scenic strolls, challenging hill walks or many other visitor attractions such as Wordsworth House and the tales of Beatrix Potter. This peaceful hotel is ideal for romantic breaks away, an adventure packed holiday or somewhere to just have some time to yourself.

The Suites are spacious and bright situated on both the ground and first floor of the hotel. We also offer Duplex Suites which are two-storey. First and second floor suites have a balcony either overlooking the complex or views over the rolling Cumbrian Countryside. All suites are fully equipped for a self catering break (excluding an oven) and room service is available for continental breakfast  that will be delivered to your room the afternoon before. The suite comprises; kitchen, dining, lounge and bedroom facilities. All suites have their own bathroom with a bath and over bath shower, basin and WC. Two of the suites have a walk in shower that can be requested at time of booking if available.

 

We look forward to welcoming you. If you have any queries or require any assistance please phone 017684 83797 or email hello@whitbarrowhotel.co.uk

 

 Pre-Arrival

•    For directions please refer to our website http://www.whitbarrowhotellakedistrict.co.uk/location-and-directions
•    The best way to get to us from Junction 40 is to follow the A66 towards Keswick for a few miles until you see signposts for Whitbarrow Hotel. The Sportsman’s Inn is a good landmark to look out for. Once you see this on the right hand side of the A66 turn right off the A66 then directly opposite the pub is the road you need to take. After this, take the next right and then our entrance is a few metres further along this road.
•    You can access our site by car, taxi, bus or on foot.
•    There is no taxi rank near the hotel but we can pre-order you a taxi from reception if required.
•    Buses run every hour on the X4 and X5 bus routes. If you are taking the bus the closest bus stop to us is at the Sportsman’s Inn which   means there is a 20 minute walk from the bus stop to get to the hotel. Although the hotel is situated on level ground our driveway is very long!
•    The nearest train station to us is situated in Penrith and will require a ten minute taxi ride from the train station to get to us.
•    We regret that we are unable to accommodate guests’ pets but do of course welcome assistance dogs.
Car Parking and Arrival
•    On arrival there is a car park located just outside of reception for drop-off and check-in. You are welcome to park here whilst you check-in with us and unload your bags. This is less than 10 yards from the front door on tarmac that is slightly sloping towards the front door.
•    Once you have checked in and unloaded your luggage, you will be required to park your car in the main car park which has allocated spaces on tarmac. There is then a short walk up a cobbled/paved path to get back to the main building.
•    There are no steps to get into the building; it is all on one level.
•    All parking spaces outside of reception are for disabled badge holders, unless they are being used for drop-off or check-in.  If the driver of the car holds a blue badge they can request at reception for a parking permit which will allow them to park outside the main building for the duration of the stay.
•    Both car parks are flood lit and the path from the main car park to the main building is lit by street lamps during darker hours.
•    The width of the front door is 61.5” or 1562.1mm.
•    There are two front doors one after the other that are electronically operated and open on approach.
•    If we are able to at the time of arrival, we will be pleased to help with luggage.

 

 Welcome Area

•    The reception area is level throughout and operates a full 24 hour service.
•    There is seating available in this area (a small sofa, arm chair and cubes).
•    The area is well lit with wall lighting and table lamps using mainly low energy bulbs. Further lighting can be offered overhead if required.
•    All flooring within the reception area is carpeted.
•    We have no loop system; however any requirement for visual or hearing assistance should be discussed with us and we will endeavour to help.
•    On arrival there will be a brief introduction outlining where all the facilities are and how to access them.

 

Bedrooms

•    The rooms are accessed through a door directly off the reception area. Ground floor rooms are numbered 1-12 and there is a slight slope downwards towards the corridor.
•    Numbers on the doors are raised but no Braille is available.
•    First floor rooms are numbered 13-24 and can be accessed up a flight of stairs from the ground floor or by use of a lift which is situated right next to the door leading off reception.
•    On the second floor there are six Duplex suites which have the same facilities as the other suites but the kitchen/sitting/dining area is on one level then there are stairs to get up to the bedroom area. The bathroom is in a separate room just off of the short corridor between the stairs and the living area.
•    Suites 1-24 all include; kitchen, dining table, two-seater sofa bed, double bed, appropriate furnishings and lighting.
•    All furnishings can be moved/removed on request.
•    There is a separate bathroom leading off the main room.
•    The entrance to the Suite is 30”/760mm.
•    There is a sofa bed at the bottom of the double bed that can be used by a carer.
•    The double bed is 23”/585mm from floor to the top of the mattress.
•    The suites are well lit by a window, patio door, wall lighting, standing lamp, table lamps, and lighting under the cupboards in the kitchen. Additional lighting can be supplied on request.
•    All decoration is neutral. Cream walls, laminate flooring in the kitchen/dining area then adjoining this brown short pile carpet in the sitting/bedroom area. There are brown and green furnishings.
•    Wardrobes are fitted with a high rail that can’t be adjusted. There is plenty of room underneath for storage of luggage. There are additional draws within the room that are all below hip height.
•    The telephone in the room calls to reception, the bar, other rooms within the hotel or it can make outside calls. The numbers on the telephone are relatively small and they are not hearing aid compatible.
•    Freeview digital TV/DVD with subtitles available.
•    Ground floor suites have a patio area. The doors open outwards and the clearance of these is 52.25”/1330mm when both are open. There is a 4” step to get in/out through the door.
•    First floor and second floor suites have a wooden balcony. The door clearance is also 52.25”/1330mm when both doors are open and there is a 5” step in/out.
•    We offer a vibrating pillow pad for hearing impaired individuals to place under their pillow during the night that will vibrate in the event of the fire alarm going off. 

 

Bathroom

•    All suites have the same bathroom layout but there are two suites available that have a walk in shower with a seat to sit on (9 and 3). If you require a walk in shower it is best to request at the time of booking or ring prior to booking to make sure one of these rooms are available for the dates requested.
•    There is a 30”/760mm clearance through the door into the bathroom.
•    There is no step into the bathroom; it is all on one level.
•    All of the suites except two have a shower over the bath.
•    Height of bath is 22.25”/565mm.
•    The toilet is 17”/432mm from the floor to the seat of the toilet.
•    There are two basins that sit 35”/890mm from floor level. There is a clear space directly under the basin for 7.5”/190mm then there is cupboard space below the sink where the taps are.
•    There are no grab rails in the bathrooms. Only Ullswater 9 has a grab rail beside the wc.
•    The sink has lever taps and the taps for the shower/bath are twist taps.
•    There are two wall lights that light up the bathroom well. One light is between two mirrors next to a shaving point.
•    The decor consists of cream tiles with a few brown tiles, cream walls, dark stained wood cabinets and white towels.
•    The floor is not non-slip but we do provide a non-slip bath mat.

 

Public Areas – Halls, Stairs, landings, corridors

•    All corridors, stairs, and landings are all well lit using mainly low energy bulbs. There are ceiling lights, table lamps, and wall lights.
•    Downstairs in the main building is all on one level.
•    The hallways, stairs and landings are all carpeted using short pile carpet.
•    There is a flight of stairs with a handrail to get upstairs in the main building just through from reception that consists of 8 steps then a small landing, six steps then a small landing, then another eight steps to get to the top. Alternatively there is a lift that can be used to get between floors that is located just through reception.
•    There are automatic audible smoke alarms in the main building.

 

Public Areas – Games Room, Bar and Restaurant

•    In the games room there is laminate flooring with tables and chairs to sit on, table tennis and a pool table. There is a 50”/1270mm door clearance when both are open.
•    There is a disabled toilet on the landing between the games room and the bar or other public toilets in a room off the side of the restaurant.
•    The door to the bar and restaurant has a 64”/1625.6mm clearance.
•    There is a combination of laminate and carpet in the bar area.
•    There is variable seating on offer from sofas, armchairs and upright chairs without arm rests.
•    To get onto the terrace the door has a 64”/16256mm clearance. The terrace is covered in flag stones.
•    To get into the restaurant from the bar there is a 34.5”/876.3mm clearance.
•    The restaurant has laminate flooring and tables and chairs can be moved on request.
•    The whole of the upstairs in the main building is on one level.
•    The rooms are well lit with ceiling and wall lights. The bar has floor to ceiling patio doors allowing extra light to come in.
•    Heating can be adjusted on request.
•    There is usually music playing within the bar. This can be turned up/down on request taking into account all guests needs. Entertainment is also offered for all ages but any additional requirements would have to be discussed with bar staff members prior to the entertainment.
•    Dietary requirements can be catered for but bar staff must be made aware 24 hours prior to the meal.
•    There are bar staff available to assist with taking orders and bringing food/drinks over.

 

Public Area – Toilets and Leisure Facilities

•    There are public toilets including a disabled toilet downstairs in the main building just off the reception area that can be used throughout the day/evening.
•    Our leisure facilities consist of an indoor heated swimming pool, children’s swimming pool, Jacuzzi, steam room, sauna and shower and changing village.
•    Wheelchairs can get access into the changing village but are not permitted around the pool area itself.
•    The pool has vertical steps into it.
•    The children’s pool has graded steps going into it and it is very shallow.
•    The steam room and sauna are all on one level as is the changing village and showers.
•    The Jacuzzi has steps going up into it and then there is a large step down to get into the Jacuzzi.
•    There are individual changing cubicles or a larger cubicle for family changing.
•    There are individual shower cubicles or one open shower room.

 

Garden

•    The grounds around the hotel are open for guests to roam around.
•    There are uneven paths and surfaces around the grounds including cobbled/paved paths, woodchip paths, steps, gravel and grassy areas. Care must be taken at all times when walking around due to uneven and slippery surfaces.
•    There is limited seating available around the grounds apart from a few benches.

 

Additional Information

 

•    We provide free Wifi within the rooms and also up in the bar and games room.

•    Reception staff are happy to help find any additional information needed.
•    On arrival guests will receive a welcome pack containing information about the hotel and the facilities on offer, our front desk operates a 24 hour policy.
•    In all rooms there are information guides informing guests about the local area and highlighting important information for them such as local hospital numbers and who to contact should something be amiss.

 

 Contact Information

Address: Seasons at Whitbarrow Village, Berrier, Penrith, CA11 0XB
Telephone: 01768483797
Email: hello@whitbarrowhotel.co.uk
Website: http://www.whitbarrowhotellakedistrict.co.uk
Hours of operation: A night porter is on duty from 9pm to 9am. He will be on reception from 7am until a receptionist opens up reception from 9am until 9pm.
Local Carers: We do have local carers in the area that may be able to come and assist.

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 Swimming Pool
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